ITS Incident Management Policy Description: Outlines the principles for the consistent identification, assessment, escalation, resolution, and review of IT service incidents, ensuring effective incident response, clear accountability, continual service improvement, and appropriate coordination with cyber security and data breach management processes where applicable. Type: Other Owner: IT Services   This document requires CAS authentication Contact email: its-governance.risk.compliance@manchester.ac.uk Last modified: 06/08/2026 Link to this document: https://documents.manchester.ac.uk/display.aspx?DocID=79790 Edit (only Administrators)