Guidance on addressing informal complaints arising due to industrial action and/or coronavirus Summary: Guidance on addressing informal complaints arising as a result of industrial action and/or the coronavirus (COVID-19) Type: Guideline Owner: Teaching and Learning Delivery   This document requires CAS authentication Contact email: kevin.hewitt@manchester.ac.uk Last modified: 07/04/2020 Link to this document: https://documents.manchester.ac.uk/display.aspx?DocID=48837 Related documents: Guidance for staff on Mitigating Circumstances, self-certification of absence, appeals & automatic extensions re Covid-19, 2020/21 Edit (only Administrators)