LANDESK Self-Service Incident Changes in Update 14 Summary: This document is aimed primarily at IT Services Frontline Support. It describes changes to the end-user incident window on the Support Centre online portal. The associated dashboard and process changes in the analyst view are also described. This is a temporary document and can be removed from May 2016. Type: Guideline Owner: IT Services   This document requires CAS authentication Contact email: kim.comer@manchester.ac.uk Last modified: 19/02/2016 Link to this document: https://documents.manchester.ac.uk/display.aspx?DocID=26960 Related documents: LANDESK Frontline Ticket Management Dashboard Edit (only Administrators)